Frequently Asked Questions

Subscribing to EarthHeroesTv.com means you will have unlimited 24/7 streaming access to all videos we have included in the Subscription package, including most live videos, for a recurring monthly or yearly price. The number of videos included in the Subscription package can vary. We may add or remove videos from time to time.

Any customers that have previously purchased individual programs still have access to those videos. To view those videos, make sure that you are logged in. You will be able to play the videos right from their individual Program Page.

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be canceled and your access will be removed at the end of your current payment period.

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the “AirPlay” icon in the bottom left corner.

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

For Android: You can simply open www.earthheroestv.com in your web browser on your mobile device and select “add to home screen” by tapping the three vertical dots found in the top-right corner in a chrome browser.

For iPhone: on the navigation toolbar at the bottom of the screen, tap the Share icon (the rectangle with an upward arrow). A Share menu will appear at the bottom of the screen. Use your finger to pull it up and swipe through the list. Tap “Add to Home Screen.”

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out-of-date browser or any version of Internet Explorer.